COA Correct is a customer service milestone. COA Correct is available for customers to modify effective dates, change status from family to individual and temporary to permanent, or completely cancel an active change order. With a strategic alliance partner, Imagitas, the Postal Service launched a new customer interface that allows limited changes and cancelation of a COA online. The increase in Internet COA entries improves the timeliness and accuracy of the address information supplied by the customer and reduces Postal Service costs to handle the orders. More than 9.1 million COA transactions were from Internet change-of-address requests at, an increase of 14.7 percent. Customers submitted 43.8 million COA requests, a slight decline from the previous year.
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